Help when you need it
DepthGraver
Support.
Choose your platform or contact us directly
Desktop
Get step-by-step help with installation, license activation and recovery, secure updates, and common launch problems.
iPhone, iPad, and Mac
For help importing STL or raster artwork, tuning depth maps, tracing vectors, and exporting files, use the Apple workflow guidance below.
- An STL will not open
- Confirm that the file is a valid binary or ASCII STL and try opening a fresh copy from Files.
- The depth preview looks flat
- Adjust Light point, Dark point, and Gamma. Rotate the model so its visible surface faces the preview camera.
- Vector output is noisy
- Use high-contrast artwork, adjust Threshold, and raise Noise cleanup. Photographs generally do not vectorize as cleanly as logos or line art.
Contact us
For product help, bug reports, purchase questions, or license recovery, email support@depthgraver.com.
Include your device model, operating-system version, DepthGraver version, the tool you were using, and what happened. Do not send confidential source artwork unless we specifically ask for a test file.
Files and backups
DepthGraver processes artwork on your device. Keep original source files and exported results backed up in a location you control.
Privacy
DepthGraver has no advertising or third-party behavioral analytics and does not upload imported models or images to our servers. Desktop license activation sends only the license key, installation ID, device name, and platform needed to manage the shared two-device limit. Read the complete Privacy Policy.